Frequently Asked Questions

Please read our FAQ before sending us a message.

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?
Of course! we ship worldwide please allow 1-20 days.
When will my order ship?

Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

How long will delivery take?

Once shipped, your order will arrive within 1 to 8 business days for United States, Canada, other countries can take up to 20 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We’re happy to help.

How do I track my package?

You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at info@pawspuppy.com to ask questions anytime.