FAQ

Question 1

Who is Paws Puppy?

Accepted Answer

Paws Puppy is an online retailer providing competitive prices on T-Shirt, Hoodie and Tank Top, specially for DOG LOVERS. Our goal is to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service.

We are based in Garden Grove, CA, United States with offices nationwide. We distribute worldwide via FedEx, UPS, and First Class Priority Mail.

We have been operating for over one year and we have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best products available.

Question 2

Do you ship internationally?

Accepted Answer

– All products are proudly printed in the United States.
– Orders print and ship Monday-Saturday.
– Some items may ship separately.

Once you place your order, there will be a 1-2 days processing period followed by shipping period:

– United States:
+ Flat Rate (5-8 business days after fulfillment)

– International:
+ Flat Rate (10-20 business days after fulfillment)

Question 3

Tracking

Accepted Answer

When available, we will send you a tracking number with the confirmation email so that you can track the package online.

Question 4

Refunds

Accepted Answer

Paws Puppy works hard to ensure that all our products are high-quality materials & shipped on time and accurately. You are fully protected by our “Total Satisfaction And Full Money Back Guarantee” which applies for a full 30 days period after purchase date if you are disappointed for any of the following reasons:

– The product itself is flawed.
– The quality of the product is poor.
– The final product is materially different than the image presented on the product page.

However, if you are in any way unsatisfied with your purchase, please contact us and we’ll find a solution for your case because as we said, your satisfaction is our top priority and our guarantee.

Most of the times we just re-ship the item at our cost if there’s been any unsatisfactory issue, which is very rare, but you should know anyway, so please don’t worry at all. We are here for you at all time.

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